Your order is shipped in 2 to 3 days. Our average delivery times are then 7 to 12 working days anywhere in the world.
WHERE DO WE DELIVER AND WHAT ARE THE DELIVERY COSTS?
We ship worldwide. Shipping is FREE on all orders.
WHERE ARE YOU FROM ?
Our company is based in France.
WHO DELIVERS MY ITEM?
Your items are delivered via your local postal service.
WHAT ARE THE DELIVERY TIMES?
Items are delivered according to the terms of your local post office.
WHAT HAPPENS IF NOBODY IS HOME?
Don't worry, our items will be left in your PO Box if they are small enough. Otherwise, your package will be left at your post office where you can collect it.
I GOT THE WRONG ADDRESS, WHAT SHOULD I DO?
Don't worry, if your order has not yet been dispatched, please contact us immediately and we will be happy to update your information. Otherwise and in accordance with our general conditions of sale, once an order has been dispatched from our warehouse, no further changes can be made.
IS YOUR SITE SECURE?
This site is 100% secure. And truth be told, we could even say that it is 300% secure. Here's why: First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you of this). Most sites only secure their "shopping cart" and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, regarding payment, we use Shopify and Paypal which are the references in terms of security for transactions on the Internet.
WHAT ARE THE PAYMENT METHODS?
Currently, you can pay by credit card or via Paypal on our site. We do not accept bank checks, transfers or payment on receipt.
WHAT HAPPENS IF I AM NOT SATISFIED WITH MY PRODUCT?
We offer a 100% money back guarantee! If for any reason the product does not meet your expectations, you can return it to us within 14 days of receipt and we will refund the price of the item in full as soon as it has arrived at our premises. However, all returned products must be in perfect condition and the return postage must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
STILL HAVE QUESTIONS?
If you still have any questions, you can contact us by email at contact@lookeos.com.
Intuitive and fast navigation
Our site offers a clear and well-structured interface, allowing visitors to find their way around easily.
Detailed and engaging product descriptions
Accurate descriptions, quality images and demonstration videos to help customers make an informed choice.
Secure and flexible payment options
We offer several payment solutions, all secure, including payment in several installments to suit all budgets.
Responsive and personalized customer service
With customer support available via live chat and email, our customers benefit from fast and efficient assistance before and after their purchase.
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